Privacy policy

This Privacy Policy explains how we use information that you provide us with when you interact with our website and how we make sure it is stored and managed safely and legally.

This Privacy Policy is part of the Terms & Conditions of using this website, so please read it carefully. We take your privacy extremely seriously, and commit to transferring and storing all your personal information securely.

Information we gather about you:

Whenever you visit the website, we gather information about what you do during your visit, including the searches that you perform and the pages you view. We also gather some statistics about your computer, such as the browser you use and how big your screen is. We gather personal information (e.g. name, address, phone number, email address, postal address) about you when you apply for a course, schedule an appointment or get in contact with us. By using this website you agree to be bound to the terms of this Privacy Policy.

What we use this information for:

We won’t keep your personal information for longer than is necessary and will only use the personal information that we gather to:

  • manage the website
  • provide advanced website features to you and others
  • understand your needs to help us improve the website/li>
  • improve search results/li>
  • understand website usage to allow us to improve our marketing or the way we do business/li>
  • send you emails (more details below)

    We use strong encryption technology and security processes:

    We keep your details safe when you submit from our mail, appointment and application forms. We always use up-to-date technology and security standards and make every effort to keep our systems as secure as they can reasonably be. Please be aware that although our systems are secure, your encrypted information might be intercepted on its way to us via the internet, although it is extremely uncommon for this to happen.

    We won’t sell your information to third parties:

    We won’t ever sell your information to third parties, full stop. If there is any reason at all where your information could be shared with a third party for marketing purposes, we will ALWAYS ask your permission first.

    Who in our company sees your information:

    Only specific people within our company (meaning Total Body Reactivation LLC), and any subsidiary and/or parent company that might exist in the future have access to your information. We restrict this as much as we can. We aim to make sure that people only have as much access to your information as they need to carry out their job in providing you with services.

    Using third parties to process your information:

    We occasionally use third party companies to manage information that you provide us with. When we do, we keep the amount of personal information they hold to an absolute minimum, have contracts in place to stop them using your information except on our behalf and obviously use reasonable efforts to make sure they are as careful with your information as we are.

    Where your information is stored:

    The vast majority of your information is stored securely on our servers in the United States. Some of our third party partners use servers in the United Kingdom. When we process data in the United States, we only use providers certified under the EU-approved Safe Harbor scheme and we abide by the “safe harbor” framework set forth by the US Department of Commerce.

    Emails we send you:

    We try only to send you emails which are relevant and necessary or tell you important things about our website. There are some emails which we send you only if we have your permission (marketing emails) and you can notify us at any time if you no longer wish to receive these marketing emails (see below). There are some emails which we send you even if we don’t have your permission (service emails) – we send these to administer the service. Both types are explained below.

    Marketing emails:

    These emails include our regular newsletter. They include news and updates: announcements of new features on the website. Very occasionally, we might tell you about a service offered by another company within our group, or even outside it, but this is rare.

    Unsubscribing from marketing emails:

    There are several ways to do this and we aim to make it as easy as possible for you. We use Mailchimp, a trusted and popular mailing list platform. There are also instructions on every email we send and you can usually unsubscribe directly from the email without visiting the website.

    Service emails:

    We send these out to administer the service. Service emails include registration and payment confirmations, warnings that we are about to charge you, notices about appointment times or other matters directly concerning our business or professional relationship. Also, if we make a fundamental change to the website or our Terms & Conditions that we think we need to make you aware of (for legal or simply for courtesy reasons), we will send you a service email.

    Unsubscribing from service emails:

    Because of the nature of these emails, we don’t allow you to unsubscribe, but we can switch off your account if you are no longer interested in using the website. Contact us to do this.

    Our use of cookies:

    We use cookies (small information files that are stored on your computer) to help us provide many features on the website. You can choose not to accept cookies from us (by changing your browser’s security settings) but if you do, the website might not work as intended and some features may not work at all.

    Seeing what information we hold on you:

    If you want to know what personal information we hold on you, get in contact and we’ll be happy to supply you with it: there is a $10.00 administration charge to cover the cost of compiling this.

    Updating your personal information:

    If the information we hold about you is no longer correct, please update your details from our contact page or by phone and we will update our records.

    When we might disclose your information:

    We will only disclose your information to somebody outside our group companies (or who is processing your information on our behalf under contract) if we are required to by law.

    Changes to this policy:

    Any changes to this policy must be in writing and posted under this Privacy Policy in order to have any effect.